One Net Business Help & Support

One Net Call Centre help

Share button
Share
Print button
Print

Chatting in One Net Call Centre

About chatting
Starting a chat
Friends list
Adding a friend
Chat window
Your availability to chat
Availability icons


About chatting

A chat is an exchange of instant messages.

If your organisation has chat enabled, you can exchange instant messages. You can chat with any contact that also has chat enabled. Look for this icon Not friend chat icon next to their name.

Starting a chat

To chat with a contact or friend

  • Select the contact or friend from any tab of Contacts, then select Chat.

Friends list

When you add a contact to your friends list, their details appear in the Friends tab of Contacts. You can see each friend's availability to chat, and their status message. Friends also appear in your One Net app friends list.

The friends tab in Call Centre, showing a status message

Adding a friend

To add a contact to your friends list

  1. Select a contact from any tab of Contacts.
  2. Select chat not friend icon > Yes.

    A friend request is sent to the contact. Until they accept your request, shows next to their name.

Chat window

You can expand the chat window , add other people to the chat + and start a call from the chat window .

The chat window in Call Centre

Your availability to chat

Your friends can see your availability to chat and your status message.

You can change your availability to chat and add a message for your friends at the top of One Net Call Centre, near your name.

Change your status message in Call Centre

When you change your availability or message in One Net Call Centre, it changes in all your One Net Business applications.

Your availability changes automatically to busy if you are on a call. This change happens in all your One Net Business applications.

Availability icons

Icon

Meaning

Available to chat icon

Available to chat

Away from chat icon

Away

Busy can't chat icon

Busy

Offline can't chat icon

Not logged on

Not friend chat icon

Contact has the chat feature, but is not in your list of friends

Chat friend request sent icon

Friend request sent

Edit chat status message icon

Edit chat status message

Can't find what you're looking for?

Your One Net Business administrator

Talk to the One Net Business administrator in your company. They understand your system best.

FAQs

See this section to find answers to your questions and solutions to any issues.

FAQs

Contact us

Only for One Net Business administrators: contact us if you have any questions.

Contact us

Did you find this article useful?

Yes

No

Thanks for your feedback.

Share button
Share
Print button
Print