One Net Business Help & Support

One Net Call Centre help

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Managing your contacts

Contacts allows you to search, manage, call and chat to your contacts, and view their availability for chats and calls.

See an overview of your contacts list
Adding a contact from Microsoft Outlook

Overview of contacts

Part of contacts list

Purpose

configure settings icon

  • Organise your contacts
  • Configure what you see in Contacts
  • List your contacts by first name or last name

Search

Enter part or all of a name in the Search box and press the Enter key. Use the All phone books list to filter the search.

Enterprise

Lists all the contacts in your organisation.

Common

Lists commonly used contacts. This list is configured by your administrator.

Personal

Lists your personal contacts. You can add, edit, delete and call your personal contacts.

Agents

Lists the agents assigned to you. You can add agents to this list if they are subscribed to the same queues that you are.

Speed dial

Lists numbers that you can speed dial. You can add speed dial numbers, and you may have a list configured by your administrator.

Your speed dial numbers are available in all your Vodafone One Net Business products.

Queues

Lists the central numbers for all the queues you are subscribed to.

Friends

Lists contacts that you are friends with. You can see your friends' availability for chat. To be friends with a contact you must send or receive a friend request. When you add a friend in One Net Call Centre, they are added to your friends list in other One Net Business applications, for example, the One Net app.

Phone books

Lists all your contacts.

To add a caller to your Microsoft Outlook contacts list

If Microsoft Outlook is open, you can save the contact details of a caller to your Outlook contacts list during a call.

  1. From the call notification at the bottom of the screen, select save contact icon.
  2. Follow the prompts in Outlook to save the contact.

Can't find what you're looking for?

Your One Net Business administrator

Talk to the One Net Business administrator in your company. They understand your system best.

FAQs

See this section to find answers to your questions and solutions to any issues.

FAQs

Contact us

Only for One Net Business administrators: contact us if you have any questions.

Contact us

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