One Net Business Help & Support

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Using automatic call distribution (ACD)

With automatic call distribution (ACD), you can receive and distribute large numbers of calls from users who don't need to talk to a specific person. Automatically distributed calls can be answered by any available agent.

Note

ACD on snom® desk phones

On all snom desk phones, ACD is active by default.

You can combine your ACD system with One Net Call Centre and get access to additional options. When you are logged in to the ACD system, you can see your current availability status on the idle screen. You can also see more details on the incoming calls, for example, the waiting time or the number of calls in the queue.

ACD also allows you to change your availability status for incoming One Net Call Centre calls with a programmable key.

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