One Net Business Help & Support

Go Integrator help

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Introducing Go Integrator

Go Integrator is a powerful solution meant for unifying your communication and collaboration services with One Net Business. It lets you integrate with multiple CRM systems or database applications so you have access to all your contacts in one place. Go Integrator also provides unified call control from your desktop, the Presence window and a full range of click-and-dial functionalities.

Features and benefits of Go Integrator

CRM and database integration

With Go Integrator, you can access the details of your contacts stored in multiple CRMs and databases - all in one place and at the same time.

Go Integrator integrates with CRMs and databases, supporting both standard integration and application-specific features. For application-specific features, refer to the manufacturer's website.

Read more on the manufacturer's website

Standard integration features are:

Caller preview

On an incoming call, when the caller's details match a contact record from one or more of your integrated applications, the caller's name is displayed in the call window.

Contact popping

On an incoming call, when the caller's details match a contact record from one or more of your integrated applications, you can display all these contact details directly in the source application. Contact popping can be automatic or manual.

Contact searching

With Go Integrator, you can access the details of your contacts stored in multiple CRMs and databases - all in one place and at the same time. You can then call the contact directly from the search results.

Click-and-dial

You can call a contact from Go Integrator using the One Net app and your desk phone.

Read more about available integrations

Call control

Go Integrator provides an intuitive interface for managing incoming and outgoing calls, including making blind and assisted transfers or three-way conference calls.

Read more about managing calls with Go Integrator

Click-and-dial

With Go Integrator, you can make calls from web pages and other applications or dial the numbers you copy to your clipboard.

Read more about making calls with Go Integrator

Presence window

The Presence window allows you to monitor the status of your colleagues.

Read more about using the Presence window

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FAQs

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FAQs

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