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One Net Business Help & Support

Using One Net Business

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The One Net Business applications

One Net Business includes applications that allow you to use and manage your communications services. Most of these applications are aimed at end users who need to make and receive calls and who want to control their personal call settings. However, one of the applications, One Net Manager, also provides features that support people designated as One Net Business administrators.

Because the applications share settings through the One Net Business cloud, any change you make to a setting in one application, for example your password, also affects the other applications.

The applications available with One Net Business are:
The One Net app
One Net Click2Dial
One Net E-fax
One Net Manager
One Net Call Centre
One Net Receptionist

One Net app

The One Net app is an application you can install on a mobile phone, tablet or computer. It lets you to make or receive voice or video calls, chat (exchange instant messages), hold conferences and share screens or files. You can see details of all your contacts easily and you can monitor whether your friends are available.

When using the One Net app, you can quickly switch how you communicate, for example, converting one-to-one chats into voice calls or conference calls, adding or removing people as you wish. To help you make calls, you can see the details of people listed in your organisation's phone book, your One Net contact list and any contacts stored locally on your device. If you use the One Net app on a Windows® PC, you can directly view details for your Outlook® contacts. On a mobile phone, the One Net app integrates the phone’s contact records into its own lists.

The One Net app is available for a range of devices:

  • Windows or Mac® personal computers
  • Android™ and iPad® tablets
  • Android mobiles and iPhone® models

Read more about using the One Net app

One Net Click2Dial

With One Net Click2Dial, you can directly call phone numbers that appear on web pages, in applications or in text copied to your Windows clipboard. You can configure One Net Click2Dial by setting where it searches applications for phone numbers and what it recognises as a phone number.

Read more about using One Net Click2Dial

One Net E-fax

One Net Business includes a fax transmission service you can use to send or receive faxes without using a fax machine. You can send a fax by using the One Net E-fax web application or by using the One Net E-fax print driver with other applications such as Microsoft Word®. Any incoming fax arrives as an email message with a PDF file attachment.

Read more about using One Net E-fax

One Net Manager

One Net Manager is an application you open in a web browser. What you can see and do with One Net Manager depends on whether you’re an end user or whether you have been designated as a One Net Business administrator.

For end users

If you’re an end user, One Net Manager lets you control how the One Net Business call services behave on your desk phone and in your One Net Business applications. You activate or deactivate call services, such as forwarding calls to another number or rejecting calls from anonymous callers, and you can manually change the settings for these services whenever your wish. However, for some services you can also set up rules that automatically change settings at specific times or in response to particular callers.

One Net Manager displays information such the organisation's phone book and your call history. You can also see your speed dial codes and the feature access codes, which you can dial to check or change your settings for One Net Business services.

Read more about using One Net Manager for users

For One Net administrators

As an administrator, you can use One Net Manager to set up, customise and monitor the services used by your organisation or by a group within it. You can also add or delete users and make changes to their personal service settings.

One Net Manager provides two different administration views. The site administrator view focuses primarily on setting up and managing services and users; if you have the enterprise administrator view you can also create reports and monitor the use of One Net Business licences across your organisation.

Read more about using One Net Manager for administrators

One Net Call Centre

One Net Call Centre is a web application that supports the work of agents and supervisors in a call centre. You can transfer calls, create conference calls and escalate difficult calls to a supervisor. You can also create reports. The types of reports you can create depends on whether you're an agent or a supervisor.

If you have the advanced edition of call centre, you can have premium queues, add information codes to calls and have different operating modes for different queues. For example, you could have a queue for sales calls that is staffed until 6 pm, after which the calls go to voicemail. You could also have a queue for technical support that is staffed until 9 pm, after which calls are transferred to an on-call agent.

If your are a supervisor using One Net Call Centre, you can monitor queues and agents. You can manage your agents' workloads and support them when they need you, for example by listening silently to their calls. You can see statistics and key performance indicators (KPIs), and you can create more complex reports about how your call centre is working.

Read more about using One Net Call Centre

One Net Receptionist

This application supports anyone who acts as an organisation’s receptionist, responsible for managing and routing incoming calls. One Net Receptionist shows you incoming calls, queued calls and lists of contacts. With this information, you can transfer calls to the appropriate people or conference calls. If no suitable person is free to take a call immediately, you can place it in a queue. You can also add callers to any conference calls that have been set up.

One Net Receptionist shares features, such as chat, with the other One Net Business applications. It shows you whether the people in your One Net contact list are available to chat or receive calls, and you can monitor the call status of other One Net Business users.

Read more about using One Net Receptionist

Can't find what you're looking for?

Your One Net Business administrator

Talk to the One Net Business administrator in your company. They understand your system best.

FAQs

See this section to find answers to your questions and solutions to any issues.

FAQs

Contact us

Only for One Net Business administrators: contact us if you have any questions.

Contact us

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