One Net Business Help & Support

Using One Net Business

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Working as a receptionist

Who is a receptionist?

A receptionist is someone who answers calls and transfers them to other people as needed. Receptionists can also be assigned to a call centre as agents or supervisors, so that they can monitor call centre queues and manage call centre calls from One Net Receptionist.

Managing queues

You can choose to monitor specific call centre queues. A queue might be a department, for example, technical support or sales. A queue could also be a specific company, if your call centre handles calls for multiple companies.

When managing queues as a receptionist, you can answer a call, transfer a call, change the position of a call and group or sort calls.

Read about managing queues

Managing calls

With One Net Business you can make and answer regular and conference calls in a number of ways, using different applications. You can also make announced and unannounced transfers or transfer a call to a queue.

Read about managing calls

Read about managing conference calls

Read about transferring calls

Managing and monitoring contacts

You can view, search and organise your contacts. With One Net Receptionist, you can monitor the call status of selected contacts, so that you can see whether they are available for calls.

Read about managing contacts

Read about monitoring contacts

Chatting

If your organisation has chat configured, you can exchange instant messages with any of your One Net Business contacts and friends who also have chat enabled.

Read about chatting

Can't find what you're looking for?

Your One Net Business administrator

Talk to the One Net Business administrator in your company. They understand your system best.

FAQs

See this section to find answers to your questions and solutions to any issues.

FAQs

Contact us

Only for One Net Business administrators: contact us if you have any questions.

Contact us

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