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One Net Business Help & Support

One Net Manager help for users

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Forwarding calls

There are a number of situations when you may want to forward incoming calls to another number or to voicemail.

You can set up call forwarding for the following situations:

Feature

Action

Forward all calls

Forwards any call to another number

Forward when busy

Forwards calls to another number when you're busy on a call or if you have activated another service that blocks incoming calls, for example, do not disturb

Forward when unanswered

Forwards calls to another number if you don't answer before the number of rings that you set as the limit

Forward when unreachable

Forwards calls to another number if technical problems prevent One Net Business from connecting a call to your phone

Forward selected calls

Forwards calls to another number if a call meets the criteria you have specified in one or more rules

You can also forward calls to voicemail all the time, when you're busy or when you're unable to answer the phone. If you set up call forwarding to both another number and to voicemail for the same situation, for example when your phone is busy, it will be forwarded to the phone number rather than voicemail.

Read about sending calls to voicemail

Note

Reminder that forwarding is on

If you're forwarding all or selected calls, you can hear a brief ring tone and see details of the caller on your desk phone each time your phone forwards a call to remind you that the service is on.

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See this section to find answers to your questions and solutions to any issues.

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