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One Net Business Help & Support

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Monitoring other phone lines

About monitoring lines

Some desk phones can monitor the call status of other phone lines, using lights to show whether the user is busy on a call. A monitored line is also known as a Busy Lamp Field.

Your administrator may set up the users to monitor when personalising your phone or you can create or change the list in Anrufdienste.

Note

Phone status privacy

If a user has enabled their phone status privacy, you can't monitor their line unless they have authorised you to monitor their line.

Setting up lines to monitor

  1. Select Anrufdienste > Besetztlampenfeld > Bearbeiten.
  2. If you want the monitored users to be notified when you park a call on their phone, select Benachrichtigung zu geparkten Anrufen aktivieren.
  3. Search for users.

    Any users who have enabled their phone status privacy won't appear in the list of available users unless they have authorised you to monitor their line.

  4. Use the add and remove buttons to select the users you want to monitor.
  5. You can arrange the order of the users to match the lights on your phone using the Nach oben and Nach unten buttons.

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