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One Net Business Help & Support

One Net Manager help for administrators

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Adding and deleting call centres

Note

Information for administrators

A call centre is a virtual user that queues calls and distributes them to agents according to the policy you assign to it. A call centre is created at site level, although the agents assigned to it can be from any site in the organisation. Some call centre settings are defined at the enterprise level so they can be used for call centres at all sites.

A call centre is created in a 'pending' state. When Vodafone has activated the call centre, it changes the state to 'Activated' and the call centre can receive calls.

You can't delete a call centre or modify its configuration settings until it is activated. However, you can assign users as agents and supervisors and configure any calling services you want to use with it.

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