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One Net Business Help & Support

One Net Manager help for administrators

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Switching roles as an administrator

One Net Business provides two levels of administration: enterprise and site. A site administrator manages the users and services for their site. An enterprise administrator oversees the whole organisation and can manage the users and services at any of the sites.

About the administration roles

An enterprise administrator oversees the organisation-wide use of One Net Business service and can act as the site administrator for any of the organisation's sites. The enterprise and site administration roles can be combined if all the users are at one site or the sites don't need to be managed independently.

Any article in this Information Site is clearly marked if it contains information relevant to an administrator's work. Articles for enterprise administrators are marked:

Note

Information for enterprise administrators

Articles for both enterprise and site administrators are marked:

Note

Information for administrators

Both enterprise and site administrators can view and modify users' call services and profile settings.

Using One Net Manager as a site administrator

When you log on to One Net Manager as a site administrator, the tabs show the top level site administration options. When you select a tab, the menu bar displays the next level options. Each option may have a drop-down list if it has more than one item.

Screenshot of the site administrator home page

Changing views

You can view and modify the call services and profile settings for the users assigned to your site. To do this, you change your view in One Net Manager to that of a user.

To change to a user view

  • Select the user from the Benutzer list.

    Your view will change to the view that the user has when they select Anrufdienste in One Net Manager. You can modify the user's call service and profile settings as required.

    Screenshot of the user view when selected by a site administrator

To change back to the site administrator view

  • Select Standort.

Using One Net Manager as an enterprise administrator

When you log on to One Net Manager as an enterprise administrator, the tabs show the top level enterprise administration options. When you select a tab, the menu bar shows the next level options. Each option may have a drop-down list if it has more than one item.

Changing views

As well as performing the enterprise administration functions, you can act as a site administrator. As a site administrator, you can view and modify the call services and profile settings for the users assigned to a site.

To manage a site, you change your view to that of a site administrator. To manage a user, you change your view to that of the user.

To change to a site administrator view

  • Select the required site from the Standort list.

    The screen changes to show the site administration options.

To change the site you want to manage

  • Select the required site from the Standort list.

To change to a user view

  • Select the user from the Benutzer list.

    If you have already selected a site, the list shows only the users located at the site. If you haven't selected a site, the list shows all the users in the organisation. When you select a user, the system automatically selects the site to which the user belongs. Your view will change to the view that the user has when they select Anrufdienste in One Net Manager. You can modify the user's call service and profile settings as required.

To change back to the site administrator view

  • Select Standort.

To change back to the enterprise administrator view

  • Select Unternehmen.

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