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One Net Business Help & Support

One Net Manager help for administrators

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Site time and holiday schedules

The site time and holiday schedules serve two purposes:

  • They can control the activity of site services, such as auto-attendants.
  • They provide shared records of times and dates that users can use to control their personal call settings. Although all users can use site schedules, only an administrator can modify them.

Schedules are used to record times when a service should be active, for example, the business hours for a support desk. Select blocks of time on a schedule to show when the service is active.

Note

Information for administrators

To add a site time schedule

  1. Select Standortprofil > Termine.
  2. Select Zeitplan hinzufügen.
  3. Enter a descriptive name for the schedule.

    When selecting site schedules to use in rules, users only see the name not the schedule times so make the name as informative as possible.

  4. Drag across the new schedule to create one or more time blocks.
  5. Set the start and end times for each time block:
    • Drag the right or left margin of a time block to change the start or end time by multiples of 15 minutes.
    • Select a time block to set its exact start or end time.

To add a site holiday plan

  1. Select Standortprofil > Feiertage.
  2. Select Feiertagsplan hinzufügen.
  3. Enter a descriptive name for the holiday plan.
  4. In one or more rows, enter a name and select dates for a holiday.

    You have the option to mark a holiday as recurrent. If you select this option, you can set a holiday to recur on the same dates indefinitely or up to a certain date. The recurrence feature only works with fixed dates. It cannot automatically track repeated holidays, such as the Easter public holiday, that change date over the years.

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