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One Net Business Help & Support

One Net Manager help for administrators

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Working as an administrator

About One Net Business administration

One Net Business provides two levels of administration: enterprise and site. A site administrator manages the users and services for their site. An enterprise administrator oversees the whole organisation and can manage the users and services at any of the sites. Sites can be divided into smaller departments to make them easier to manage. Both enterprise and site administrators can manage departments.

Read an overview of administration in One Net Business

Scope of administrator roles

A site administrator manages the users and services for their site, an enterprise administrator can manage the users and services for any site. Administrators can set up and change a user's services by switching to the user view in One Net Manager.

Read about switching roles as an administrator

Managing users

During the initial setup of One Net Business for your organisation, Vodafone creates user accounts for all the people in your organisation and assigns each user to a site. Once the service is in operation, an administrator manages the users, and can add and delete users as people join and leave the organisation.

Read more about user administration

An administrator can help users set up their One Net Business services. Some user services can only be set up by an administrator.

Managing site services

An administrator can set up and manage site services such as on-hold music, auto-attendants and hunt groups.

Read more about site services administration

Using the site dashboard

Administrators can view the One Net Business users and virtual users at a site by using the dashboard screen.

Read about the site dashboard

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