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One Net Business Help & Support

One Net Manager help for administrators

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About auto-attendants

An auto-attendant is an automated receptionist that answers calls with a greeting and a dialling menu of options. It transfers calls according to the options the callers select.

You can use auto-attendants to ensure that calls to your organisation are handled as efficiently as possible. For example, if the caller doesn't need to speak to a specific individual, the auto-attendant can transfer their call to a call centre queue or hunt group so that it will be answered by an available agent or team member.

An auto-attendant can handle calls for the whole organisation or for a specific site or department. You can set up a hierarchy of menus so the user is not presented with too many options in one go.

Diagram showing an auto-attendant

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