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One Net Business Help & Support

One Net Manager help for administrators

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Managing park call settings

Note

Information for administrators

If the park call service is assigned to your site, you can configure the settings for the users on your site.

Returning unanswered calls

If a parked call isn't answered, it is returned either to the user who parked the call or to a hunt group. This can be instead of the parking user or only if the parking user doesn't answer the returned call.

You can choose how long to wait before parked calls are returned and how long to wait before trying the hunt group if the parking user doesn't answer the returned call. You can also select a different ring pattern for returned calls so the user knows it is a returned call and not a new call.

To set up a hunt group to receive returned calls

For administrators only

  1. Select Standortdienste > Einstellungen und Gruppen zu „Anruf parken“.
  2. In Einstellungen für geparkte Anrufe, select the hunt group to receive returned calls from Anruf an alternativen Benutzer zurückgeben.
  3. Select whether you want the hunt group to receive returned calls after first trying the parking user or instead of the parking user.

To set up returned call ring and timers

For administrators only

  1. Select Standortdienste > Einstellungen und Gruppen zu „Anruf parken“.
  2. In Einstellungen für alle geparkten Anrufe, select the pattern you want to use from Klingelmuster bei zurückgegebenen Anrufen.
  3. Set Rückruf-Timer to the number of seconds you want to wait before returning a parked call if it isn't answered.
  4. If you've set up a hunt group to receive unanswered returned calls, set Wartezeit, bevor der Anruf an den alternative Rückrufbenutzer umgeleitet wird to the number of seconds you want to wait before returning to the hunt group.

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