GermanyDeutschland - English
  • Country
  • Germany Deutschland Selected
  • South Africa South Africa
  • Ireland Ireland
  • UK UK
  • Language
  • Deutsch
  • English Selected
  • Language
  • English
  • Language
  • English
  • Language
  • English

One Net Business Help & Support

One Net Manager help for administrators

Share button
Share
Print button
Print

Call centre enterprise settings

Note

Information for enterprise administrators

A call centre is a virtual user that queues calls and distributes them to agents according to the policy you assign to it. A call centre is created at site level, although the agents assigned to it can be from any site in the organisation. Some call centre settings are defined at the enterprise level so they can be used for call centres at all sites.

To change the call centre settings

  1. Select Callcenter > Callcenter-Einstellungen.
  2. Enter your settings.

Call centre scheduled reports

You can schedule reports to gather information about call centre performance and view reports that have already been created.

To view call centre reports

  1. Select Callcenter > Geplante Callcenter-Berichte.
  2. Enter your search criteria and select Suchen.

To schedule call centre reports

  1. Select Callcenter > Geplante Callcenter-Berichte.
  2. Select Hinzufügen.
  3. Enter your report criteria.

Can't find what you're looking for?

FAQs

Answers to your questions and solutions to any issues.

FAQs

Contact us

Get in touch if you have any questions.

Contact us

Did you find this article useful?

Yes

No

Thanks for your feedback.

Share button
Share
Print button
Print