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One Net Business Help & Support

One Net Manager help for administrators

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Managing user services

About user services

One Net Business provides a range of services for users, from rejecting anonymous calls and forwarding calls to adding other phones and sharing lines with colleagues.

Some user services can only be set up by an administrator. The instructions for these services are described in the One Net Manager help for administrators. All other user services can be set up by users or by administrators. The instructions for these services are described in the One Net Manager help for users.

Virtual users, such as hunt groups and auto-attendants, may have some user services assigned to them, such as voicemail. As an administrator, you can set up these user services in the same way as you would for normal users.

User services set up by an administrator

Personalising desk phones

You can program the buttons on a user's desk phone to perform functions such as redial a number, monitor another user's line or store a number for quick dialling.

Read about personalising a user's desk phone

Assigning alternative numbers to a user

You can assign alternative numbers to a user, for example if they answer calls on behalf of several departments.

Read about assigning alternative numbers to a user

Sharing lines

You can share a user's line with other users, for example if an executive wants to share a line with their assistants.

Read about sharing a user's line with another user

Changing a user's One Net Mobility settings

You can change a user's One Net Mobility settings.

Read about changing One Net Mobility settings

Overriding forwarding site calls for a user

You can override the forwarding site calls service for individual users.

Read about overriding forwarding site calls

Changing call centre agent settings

You can join a user to a call centre and change their agent settings.

Read about changing call centre agent settings

User services set up by a user or an administrator

An administrator can set up any of the other user services on behalf of a user.

Find out about the other user services

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