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One Net Business Help & Support

One Net app help

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Answering calls

When you receive an incoming call, a window opens displaying the caller's name or number and the options available for answering the call.

You can see the name of the person calling you if they are on your One Net contact list.

You can also configure the One Net app to display the name of the person calling you if they are on your device's contact list or in your organization's phone book.

Read about displaying the caller's name

Answering a voice or video call

Note

If the caller made a voice call, your options for answering are Audio or Decline.

If the caller made a video call, you can select Audio, Video or Decline.

For calls to and from a PC or Mac® you can also select to open a chat window then answer the call.

Receiving a new incoming call while already on a call

You can have one active call at a time. You can accept a new incoming call when you are already on a call, but you need to confirm that you want the first call to be put on hold.

Receiving a call from One Net Call Centre and One Net Receptionist

With the One Net app, you can also answer and put on hold incoming calls from One Net Call Centre and One Net Receptionist.

Note

More details coming soon.

Answering desk phone calls with the One Net app

Note

This feature is available only on Mac® and PC.

You can also use the One Net app to answer calls ringing on your desk phone.

When you receive a call on your desk phone while you are logged in to the One Net app on your PC or Mac®, you see a desktop notification coming up on the screen. You can use the notification window to answer or decline the call.

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Your One Net Business administrator

Talk to the One Net Business administrator in your company. They understand your system best.

FAQs

See this section to find answers to your questions and solutions to any issues.

FAQs

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Only for One Net Business administrators: contact us if you have any questions.

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