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Picking up calls in call pickup groups

When you belong to a call pickup group, you can answer calls for other members of the group and also join calls.

To pick up a call in your group

  • Dial the *98 feature access code.

    If more than one call is waiting to be answered, you'll pick up the one that has been ringing the longest.

To pick up a specific extension

  1. Dial the *97 feature access code.
  2. When prompted, enter the extension of the specific user in your group.

To join an active call

  1. Dial the *33 feature access code.
  2. When prompted, enter the extension of the specific user in your group.

    The system plays a warning tone to the people on the call to show you've joined. If the person has blocked intrusions, you'll get the busy tone.

Read more about feature access codes

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