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One Net Business Help & Support

One Net app help

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Changing call settings

On Mac® and PC, you configure various call-related features, for example, forwarding calls, automatic callback or call waiting.

Call waiting

Note

This feature is available only on Mac® and PC.

If you receive a call when you're already on a call, you will hear a tone to indicate that there is another call waiting. The new caller hears the normal ringing tone until the call is answered.

To activate call waiting

  • In the Incoming calls section, select Call waiting.

You can put your ongoing call on hold and switch between the two calls.

Read about answering calls

Read about holding calls

Forwarding calls

You can forward calls to your colleagues if you are busy or unable to take calls.

Read about forwarding calls

Blocking incoming calls

You can block all incoming calls by enabling the do not disturb service.

Read about blocking all incoming calls

Rejecting anonymous calls

You can choose to reject calls from callers who deliberately hide their phone numbers. The service does not reject any anonymous caller who is a member of your group or enterprise.

Read about rejecting anonymous calls

Automatic callback

Note

This feature is available only on Mac® and PC.

If a One Net Business user you're calling is busy, you can request an automatic callback when the user becomes free. The user is notified with a special ringtone.

To activate automatic callback

  • In the Outgoing calls section, select Automatic callback.

Highlight to call

Note

This feature is available only on Mac® and PC.

With highlight to call, you can directly call phone numbers that appear on web pages, in blocks of text and applications.

To activate highlight to call

  1. In the Outgoing calls section, select Highlight to call.
  2. In the Set shortcut section, set the keyboard shortcut you'll use to call highlighted phone numbers.
    Note

    Keyboard shortcuts overrides

    This shortcut overrides other keyboard shortcuts in the One Net app. Select a shortcut you're not using anywhere else.

To call a phone number from text

  1. Select the phone number you want to call.
  2. Select the combination you've set as your shortcut.

Hiding your number

You can hide your number when you call or chat with someone outside your organisation.

Read about hiding your number

Can't find what you're looking for?

Your One Net Business administrator

Talk to the One Net Business administrator in your company. They understand your system best.

FAQs

See this section to find answers to your questions and solutions to any issues.

FAQs

Contact us

Only for One Net Business administrators: contact us if you have any questions.

Contact us

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