One Net Business Help & Support

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Mid-call control

When you're on a call using One Net app, you can hold a call, transfer it to another user or turn it into a conference call using the mid-call control options displayed on the screen.

Note

Mid-call control is not available on Android™ tablet and iPad®.

Activating mid-call control

To be able to use mid-call control, you must configure the service first. You can do it by adding a phone number in the One Net app call settings for One Net Mobility or One Net Anywhere.

Enabling mid-call control in call transfer settings

To be able to use mid-call control, make sure the Anklopfen aktivieren option for call transfers is inactive.

To deactivate Anklopfen aktivieren

  1. In One Net Manager, select Anrufdienste.
  2. In the Anruf weiterleiten row, select Bearbeiten.
  3. Make sure that the Anklopfen aktivieren option is not selected.

Read more about call transfer settings

Note

If you can't use mid-call control after you've configured the required settings, contact the One Net Business team. Select Contact us from the bottom of this page.

Using mid-call control

When you're on a call, you can put it on hold, switch between an active and a held call or add more participants using options displayed on your screen.

Note

It may take up to 8 seconds before the mid-call control screen appears on your phone.

Learn how to transfer calls

Learn how to make conference calls

Learn how to switch between an active and a held call

Can't find what you're looking for?

Your One Net Business administrator

Talk to the One Net Business administrator in your company. They understand your system best.

FAQs

See this section to find answers to your questions and solutions to any issues.

FAQs

Contact us

Only for One Net Business administrators: contact us if you have any questions.

Contact us

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