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Parking calls

Call parking allows you to temporarily park a call while you carry out a task such as resolving a customer query. When you are ready to resume the call you can retrieve it using the same device or pick it up using another phone in a different location.

If you don't retrieve a parked call after a certain amount of time the call is returned to your extension number.

Call parking is useful if you share your PC or phone with someone else.

Parking a call

Note

This feature is not available on Android™ tablet and iPad®.

To park a call

Retrieving a parked call

Note

This feature is not available on Android tablet and iPad.

To retrieve a parked call

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