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One Net Business Help & Support

One Net app help

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Changing VoIP and network settings

Note

This feature is available only on mobile devices.

On mobile devices, you can set the One Net app to make and receive calls either through VoIP (Voice over Internet Protocol) or through your standard mobile network.

To access VoIP and network settings

  1. Select to the left of your availability flag.
  2. Select Call settings > Dialing Service.
  3. Select the option you want to use.

You can choose one of the following VoIP and network settings:

Option

Description

Internet Call (VoIP)

  • All incoming and outgoing calls use your internet connection.
  • Select this option if you're connected to Wi-Fi or don't mind using your mobile data.

Call Back

  • All incoming and outgoing calls go through your standard mobile network.
  • Every time you make a call, the One Net app calls your One Net Business device, for example, your desk phone. You need to pick it up to start the conversation.
  • Select this option if you don't want to use your mobile data, but still want to make calls with your One Net Business number.

Call Through

  • All incoming and outgoing calls go through your standard mobile network.
  • Use the One Net app to make calls with your One Net Business number, or use your mobile to make calls with your SIM card number.

Always Ask

  • Select this option if you want to decide which setting to use each time you make a call.
Note

To use the Call Back and Call Through features, contact your administrator to enable at least one of the following services:

  • One Net Anywhere
  • Remote Office
  • One Net Mobility

Can't find what you're looking for?

Your One Net Business administrator

Talk to the One Net Business administrator in your company. They understand your system best.

FAQs

See this section to find answers to your questions and solutions to any issues.

FAQs

Contact us

Only for One Net Business administrators: contact us if you have any questions.

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