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One Net Business Help & Support

One Net Integrator help

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Introducing One Net Integrator

Note

Coming soon

One Net Integrator is a powerful solution meant for unifying your communication and collaboration services with One Net Business. It lets you integrate with multiple CRM systems or database applications so you have access to all your contacts in one place. One Net Integrator also provides unified call control from your desktop, the Presence window and a full range of click-and-dial functionalities.

Features and benefits of One Net Integrator

CRM and database integration

One Net Integrator integrates with CRMs and databases, supporting both standard and application-specific features. For application-specific features, refer to the manufacturer's website. Standard integration features are:

Caller preview

On an incoming call, when the caller's details match a contact record from one or more of your integrated applications, the caller's name is displayed in the call window.

Contact popping

On an incoming call, when the caller's details match a contact record from one or more of your integrated applications, you can display all these contact details directly in the source application. Contact popping can be automatic or manual.

Contact searching

With One Net Integrator, you can access the details of your contacts stored in multiple CRMs and databases - all in one place and at the same time. You can then call the contact directly from the search results.

Click-and-dial

You can call a contact directly from One Net Integrator.

The table below presents all supported integrations. For cloud-based applications, versions aren't listed.

Note

Salesforce CRM security token

When integrating with Salesforce CRM, your security token needs to be added to the end of your password. For example, if your password is mypassword and your security token is XYZ123, you should enter mypasswordXYZ123 as a password.

If you don't know what your security token is, you can reset it in your Salesforce CRM account. For more details on your security token, refer to Salesforce help materials.

Call control

One Net Integrator provides an intuitive interface for managing incoming and outgoing calls, including making blind and assisted transfers or three-way conference calls.

Read more about managing calls with One Net Integrator

Click-and-dial

With One Net Integrator, you can make calls from web pages and other applications or dial the numbers you copy to your clipboard.

Read more about making calls with One Net Integrator

Presence window

The Presence window allows you to monitor the status of your colleagues.

Read more about using the Presence window

Installing and starting One Net Integrator

Installing One Net Integrator

Note

Coming soon

Starting One Net Integrator

You can choose to start One Net Integrator when your computer starts, or you can select One Net Integrator from the start menu of your computer.

One Net Integrator runs in your system tray.

To open the One Net Integrator menu, right-click . The icon colour differs, depending on your availability.

Availability statuses

The One Net Integrator icon in the system tray shows your availability.

Icon

Meaning

Green

You are available.

Red

You are on a call.

Yellow

Your call is on hold.

Grey

You are unavailable.

Red with a white bar

Your status is set to 'do not disturb'.

Can't find what you're looking for?

Your One Net Business administrator

Talk to the One Net Business administrator in your company. They understand your system best.

FAQs

See this section to find answers to your questions and solutions to any issues.

FAQs

Contact us

Only for One Net Business administrators: contact us if you have any questions.

Contact us

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