One Net Business Help & Support

One Net Integrator help

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Making and answering calls

Note

Coming soon

To answer and make calls, you need to use the One Net app or your desk phone. When you're logged into One Net Integrator, you can also make calls from the Presence window, from the contact records, or from the content copied to your clipboard.

Note

Use a handset with One Net Integrator

To use One Net Integrator when you're making and answering calls, you need to register a handset as your primary audio device.

To check a recent call history

  • In the main menu of One Net Integrator, select Call History.

To call a contact from the Presence window

  1. In the Presence window, search for the contact you want to call.
  2. Highlight the contact.
  3. Select .

    One Net Integrator transfers the call simultaneously to the One Net app and your desk phone.

  4. In the One Net app or on your desk phone, answer the call.

    One Net Business starts the call to the selected contact.

    Learn more about answering calls in the One Net app

To make a clipboard call

  1. With clipboard dialling enabled, copy the phone number you want to call.

    In the bottom-right corner of your screen, a window pops up.

    Making a clipboard call
  2. Select the window to make the call.

    One Net Integrator transfers the call simultaneously to the One Net app and your desk phone.

  3. In the One Net app or on your desk phone, answer the call.

    One Net Business starts the call to the selected contact.

    Learn more about answering calls in the One Net app

Learn how to enable the clipboard dialling calling method

To view a contact record

  • In the incoming or active call window, select an icon of the CRM or database application where you want to see the full details of your contact.

To make a call from the contact record

  1. In the contact record window, select the 'make a call' icon next to the phone number you want to call.

    One Net Integrator transfers the call simultaneously to the One Net app and your desk phone.

  2. In the One Net app or on your desk phone, answer the call.

    One Net Business starts the call to the selected contact.

    Learn more about answering calls in the One Net app

To put a call on hold

  • In the active call window, select .

To resume a held call

  • In the active call window, select .

Can't find what you're looking for?

Your One Net Business administrator

Talk to the One Net Business administrator in your company. They understand your system best.

FAQs

See this section to find answers to your questions and solutions to any issues.

FAQs

Contact us

Only for One Net Business administrators: contact us if you have any questions.

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