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Transferring calls

Note

Coming soon

You can transfer calls in two different ways in One Net Integrator.

Transfer type

What happens

Unannounced (blind) transfer

You transfer the call to someone directly, without speaking to them.

Announced (assisted, consulted) transfer

You call and speak to the person you wish to transfer the call to and then transfer the call.

To make an unannounced (blind) transfer

  1. When you are on a call, select .
  2. In the box, enter the number or extension of the person you want to transfer the call to and confirm.

To make an announced (assisted, consulted) transfer

  1. When you are on a call, select .
  2. In the box, enter the number or extension of the person you want to transfer the call to and confirm.
  3. Speak to the person you want to transfer the call to.
  4. When you're ready, confirm the transfer.

It's also possible to transfer calls directly from the Presence window.

To transfer a call from the Presence window

  1. When you are on a call, open the Presence window.
  2. In the Presence window, search for the contact you want to transfer the call to.
  3. Highlight the contact.
  4. To make an unannounced transfer, select .

    Or

    To make an announced transfer, select .

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FAQs

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