GermanyDeutschland - English
  • Country
  • Germany Deutschland Selected
  • South Africa South Africa
  • Ireland Ireland
  • UK UK
  • Language
  • Deutsch
  • English Selected
  • Language
  • English
  • Language
  • English
  • Language
  • English

One Net Business Help & Support

One Net Receptionist help

Share button
Share
Print button
Print

Transferring calls

You can transfer calls in several different ways in One Net Receptionist.

Transfer type

What happens

Unannounced transfer

You transfer the call to someone directly, without speaking to them.

Announced transfer

You call and speak to the person you wish to transfer the call to and then transfer the call.

Conference transfer

You add someone to the call to make a conference call and then leave.

Transfer to queue

You transfer the call to a queue in Queued calls.

To transfer a call

To transfer a call with drag and drop

A quick way to transfer a call is to drag it from Call console to a contact in Contacts. When you do this, a green arrow appears and the contact you select expands so you can select the Txr button.

You can configure your system to transfer a call automatically when you drop it on a contact.

Learn how to transfer a call automatically when dropped on a contact

Can't find what you're looking for?

Your One Net Business administrator

Talk to the One Net Business administrator in your company. They understand your system best.

FAQs

See this section to find answers to your questions and solutions to any issues.

FAQs

Contact us

Only for One Net Business administrators: contact us if you have any questions.

Contact us

Did you find this article useful?

Yes

No

Thanks for your feedback.

Share button
Share
Print button
Print