One Net Business Help & Support

Device help

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One Net Business cellphones

Note

One Net Manager settings

Please note that One Net Manager settings aren't currently available. Company administrators may email requests for changes to settings to Vodacom One Net Support on 0821951@vodacom.co.za.

Alternatively, if you have a service request number, contact 082 1951 and quote that as your reference number.

Setting up your One Net Business cellphone

To use a cellphone with One Net Business, it must have a Vodacom SIM card. This could be an existing SIM card, or a SIM card that you purchased from One Net Business.

Your One Net Business representative needs to know your cellphone number so that they can set up your phone for use with One Net Business. When your organisation first sets up One Net Business, this process happens in bulk. You can add individual numbers later too, for example, if you have a new starter. Just speak to your One Net Business representative.

Things to do once your cellphone is ready to use with One Net Business

Download the One Net app. The One Net app gives you access to your phone book, and you can manage the features of One Net Business easily, for example, setting call forwarding, pulling a call onto your cellphone, or starting a conference call.

Read about downloading and installing the One Net app

Using your cellphone

Making calls and sending texts with your One Net Business phone

With your One Net Business cellphone, you can handle calls and texts as you would with any phone.

Note

Text messaging charges

Text messaging isn't included in One Net Business. Standard rates apply.

Transferring calls on your cellphone

You can make announced and unannounced call transfers on your cellphone by dialling ##.

To make an announced transfer

  1. During the call, dial ## to put your caller on hold.
  2. Call and speak to the person you wish to transfer the call to.
  3. End the call to make the transfer.

To make an unannounced transfer

  1. During the call, dial ## to put your caller on hold.
  2. Call the person you wish to transfer the call to.
  3. When you hear the ringback tone, end the call to make the transfer.

Making a three-way conference call on your cellphone

You can make a three-way conference call by dialling ##.

To set up a three-way conference call

  1. Call and speak to the first person you wish to include in the three-way call.
  2. Dial ## to put that person on hold.
  3. Call and speak to the second person you wish to include in the three-way call.
  4. Dial ## to start the three-way call.

Using feature access codes on your cellphone

You can use feature access codes (FACs) on your cellphone just like you do on your other devices. FACs allow you to:

  • Perform call services from your phone, such as picking up a call and pulling a call from one phone to another
  • Activate or deactivate call services, such as do not disturb and call forwarding
  • Check whether some services are currently active

Read about FACs

Your One Net Business phone book

You can see your organisation's phone book and all your One Net Business contacts in the One Net app. You can call your contacts from the app, or choose to place the call with your cellphone.

Read about contacts in the One Net app

Call forwarding

Note

Call forwarding can switch off

When you set call forwarding from a cellphone, it can sometimes switch off accidentally. This is less likely if you use the One Net app.

The best way to set call forwarding from your cellphone is with the One Net app.

Read about call forwarding in the One Net app

Pulling a call onto your cellphone

You can pull a call onto your cellphone with the One Net app, or by dialling *11 from your cellphone.

Read about pulling a call with the One Net app

Can't find what you're looking for?

Your One Net Business administrator

Talk to the One Net Business administrator in your company. They understand your system best.

FAQs

Answers to your questions and solutions to any issues.

FAQs

Contact us

Get in touch if you have any questions.

Contact us

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