One Net Business Help & Support

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Features of snom® desk phones

Note

One Net Manager settings

Please note that One Net Manager settings aren't currently available. Company administrators may email requests for changes to settings to Vodacom One Net Support on 0821951@vodacom.co.za.

Alternatively, if you have a service request number, contact 082 1951 and quote that as your reference number.

This article is about the features of snom desk phones and how they interact with the services and features of One Net Business. Information applies to the snom D715, D725 and D765 unless stated otherwise.

How does my desk phone interact with One Net Business?

There are several features of your desk phone that interact directly with One Net Business.

  • You can use Feature Access Codes (FACs) to do tasks including pulling a call onto your desk phone, parking a call or switching call forwarding on and off.
  • Some buttons of your desk phone interact with specific One Net Business services.
  • Your desk phone has direct access to your One Net Business call history and your organisation's phone book, so you always see the latest information.
  • Your administrator can personalise the programmable buttons of your desk phone using One Net Manager.

Buttons of snom desk phones

Your snom desk phone has buttons that you can personalise, called programmable buttons, and buttons that you can't personalise.

Buttons that you can't personalise

Buttons that you can't personalise have a fixed purpose and usually have a word or image printed on them.

Buttons that you can personalise - programmable buttons

Programmable buttons don't have a fixed purpose and are usually blank. There are two types:

  • Function buttons
  • GUI function buttons

Your administrator can personalise programmable buttons for you.

Note

Don't personalise buttons locally on your desk phone

Your desk phone downloads and refreshes your configuration file every day. This means that anything you set locally on your desk phone, using the phone's buttons and menu, will be deleted.

Always ask your administrator to personalise your desk phone in One Net Manager.

Programmable function buttons

Programmable GUI function buttons

Settings menu

Note

Don't personalise settings locally on your desk phone

Your desk phone downloads and refreshes your configuration file every day. This means that anything you set locally on your desk phone, using the phone's buttons and menu, will be deleted.

Always ask your administrator to personalise your desk phone in One Net Manager.

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