One Net Business Help & Support

Using One Net Business

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First steps with One Net Business for users

Note

One Net Manager settings

Please note that One Net Manager settings aren't currently available. Company administrators may email requests for changes to settings to Vodacom One Net Support on 0821951@vodacom.co.za.

Alternatively, if you have a service request number, contact 082 1951 and quote that as your reference number.

What have you got?

Your administrator has given you a One Net Business phone number, One Net Business login credentials and has set you up on a One Net Business License. You also have at least one of the following devices to use with your new service:

  • A One Net Business cellphone
  • A desk phone
  • A PC or Mac®
  • A headset

First steps with your new desk phone

If your administrator has already installed and set up your desk phone, it is ready to use. You don't need to set anything up.

First steps with your PC or Mac

As a new One Net Business user, you need to install and access a few applications such as the One Net app and One Net Manager. You need these applications to make calls and set up features like voicemail and call forwarding.

Install the One Net app

Find out how to access One Net Manager

Getting started with the One Net app

When you have installed the One Net app and logged in, you are ready to start making and receiving calls. However, here are a few things that you might want to set up before you get started:

  1. Select your language.

    Learn how to change your One Net app display language

  2. Get the One Net app to start automatically and remember your password.

    Find out how to change your login options

  3. Check that your headset or microphone and speakers are configured correctly.

    Read about changing your audio settings and setting up a headset

You may also want to check that you have a shortcut to the One Net app on your desktop.

Getting started with One Net Manager

When you have logged in to One Net Manager you can set up your voicemail and record your personal greetings.

Find out about setting up your voicemail and recording greetings

First steps with your cellphone

You need to set up a few things on you cellphone before you can use all of the features of One Net Business.

Find out how to set up your cellphone

Can't find what you're looking for?

Your One Net Business administrator

Talk to the One Net Business administrator in your company. They understand your system best.

FAQs

Answers to your questions and solutions to any issues.

FAQs

Contact us

Get in touch if you have any questions.

Contact us

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