One Net Business Help & Support

Using One Net Business

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One Net Business voicemail

Note

One Net Manager settings

Please note that One Net Manager settings aren't currently available. Company administrators may email requests for changes to settings to Vodacom One Net Support on 0821951@vodacom.co.za.

Alternatively, if you have a service request number, contact 082 1951 and quote that as your reference number.

Your One Net Business voicemail records messages from callers if you're unavailable or already on a call. With voicemail, you can:

  • Play personalised greetings to callers when you're busy or unavailable
  • Receive voicemail messages on your phone or as emails with audio attachments
  • Receive an email notification whenever a voicemail message is recorded for you
  • Let callers transfer to another number and/or leave a message
  • Access your voicemail from all your One Net Business devices and from other phones, such as your home phone
  • Send your voicemail messages to other people using distribution lists

Personal greetings

In One Net Manager, you can record personal greetings for when you're busy and unavailable that play when a caller is diverted to your voicemail.

Learn how to set up personal greetings

Voicemail options

You can activate or deactivate your voicemail in One Net Manager. You can also set up options such as when calls are sent to voicemail and whether to access your messages by phone or have them emailed to you.

Find out more about voicemail options

Listening to your voicemail

You can access your voicemail from your phone or the One Net app.

Read about listening to your voicemail

Hunt group voicemail

As an administrator in One Net Manager, you can set up voicemail for a hunt group in the same way that you would do for a normal user.

Find out how to set up voicemail for a hunt group

Accessing hunt group voicemail messages

If you have the hunt group extension number and passcode, you can access the hunt group voicemail by dialling the voicemail menu from one of your One Net Business devices or from any other phone, and following the instructions. As with your personal voicemail, you can listen to the hunt group voicemail messages, delete them or forward them to another user, or a predefined group of users using a distribution list.

Read about distribution lists

Auto-attendant voicemail

In One Net Manager, you can set up voicemail for an auto-attendant in the same way that you would do for a normal user.

Find out how to set up voicemail for an auto-attendant

If you have the auto-attendant extension number and passcode, you can access the auto-attendant voicemail by dialling the voicemail portal from one of your One Net Business devices or from any other phone and following the instructions. As with your personal voicemail, you can listen to the hunt group voicemail messages, delete them or forward them to another user, or a predefined group of users using a distribution list.

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