Changing call settings
You can configure various call-related features, for example, forwarding calls, automatic callback or call waiting.
Changing incoming call settings
This feature is available only on Mac® and PC.
- Select
. - Select the drop-down list at the top and select Incoming Calls.
- Select the options you want to enable.
Changing outgoing call settings
This feature is available only on Mac® and PC.
- Select .
- Select the drop-down list at the top and select Outgoing Calls.
- Select the options you want to enable.
Call waiting
This feature is available only on Mac® and PC.
If you receive a call when you're already on a call, you will hear a tone to indicate that there is another call waiting. The new caller hears the normal ringing tone until the call is answered.
- In the Incoming Calls section, select Call Waiting to activate the feature.
You can put your ongoing call on hold and switch between the two calls.
Forwarding calls
You can forward calls to your colleagues if you are busy or unable to take calls.
Blocking incoming calls
You can block all incoming calls by enabling the do not disturb service.
Read about blocking all incoming calls
Rejecting anonymous calls
You can choose to reject calls from callers who deliberately hide their phone numbers. The service does not reject any anonymous caller who is a member of your group or enterprise.
Read about rejecting anonymous calls
Automatic callback
This feature is available only on Mac® and PC.
If a One Net user you're calling is busy, you can request an automatic callback when the user becomes free. The user is notified with a special ringtone.
You can activate automatic callback in the One Net app. You can also use feature access codes to manage some of the automatic callback settings.
You can use feature access codes to manage automatic callback.
Learn how to use feature access codes to manage automatic callback
To activate automatic callback
- In the Outgoing Calls section, select Automatic Callback.
Highlight to call
This feature is available only on Mac® and PC.
With highlight to call, you can directly call phone numbers that appear on web pages, in blocks of text and applications.
To activate highlight to call
- In the Outgoing Calls section, select Highlight to Call.
To call a phone number from text
- Select the phone number you want to call.
- Select the combination you've set as your shortcut.
Setting default call mode
This feature is available only on Android™ and iOS®.
You can set the default call mode for your phone calls: mobile network or VoIP (Voice over Internet Protocol).
To use your mobile network for each call
- In the top-left corner, select
. - Disable Use VoIP.
To use VoIP for each call
- In the top-left corner, select .
- Enable Use VoIP.
To use your mobile network for each call
- In the top-left corner, select .
- Disable Use VoIP.
To use VoIP for each call
- In the top-left corner, select .
- Enable Use VoIP.
Hiding your number
You can hide your number when you call or chat with someone outside your organisation.