Forwarding calls
There are a number of situations when you may want to forward incoming calls to another number or to voicemail.
You can set up call forwarding for the following situations:
|
Feature |
Action |
|---|---|
|
Forward all calls |
Forwards any call to another number |
|
Forward when busy |
Forwards calls to another number when you're busy on a call or if you have activated another service that blocks incoming calls, for example, do not disturb |
|
Forward when unanswered |
Forwards calls to another number if you don't answer before the number of rings that you set as the limit |
|
Forward when unreachable |
Forwards calls to another number if technical problems prevent One Net from connecting a call to your phone |
|
Forward selected calls |
Forwards calls to another number if a call meets the criteria you have specified in one or more rules |
You can also forward calls to voicemail all the time, when you're busy or when you're unable to answer the phone. If you set up call forwarding to both another number and to voicemail for the same situation, for example when your phone is busy, it will be forwarded to the phone number rather than voicemail.
Read about sending calls to voicemail
Before you can forward incoming calls, you must set up your forwarding options.
Setting up call forwarding options
- Select
. - From the drop-down menu at the top, select Incoming Calls.
- Select Call Forwarding..
- Select the options you want to enable and add the forwarding number for each option. You can use digits and the - character. The phone number can begin with 0 or the + character, for example: +49 211-555-1111.
- Select
. - Select Call settings.
-
For each of the options you want to enable:
- Select a call forwarding option.
- Enter the forwarding number. You can use digits and the - character. The phone number can begin with 0 or the + character, for example: +49 211-555-1111.
- Select Activate.
Do you want to know who called?
Select Ring splash if you want your desk phone to ring briefly and display details of the calls that are forwarded.
How many rings for unanswered calls?
You can select the number of times the One Net app will ring before your unanswered calls are forwarded.
-
Select
or 
for an iPad.The colour of the icon depends on your availability.
- Select Call settings.
-
For each of the options you want to enable:
- Select a call forwarding option.
- Enter the forwarding number.
You can use digits and the - character. The phone number can begin with 0 or the + character, for example: +49 211-555-1111.
- Select Active.
Do you want to know who called?
Select Ring splash if you want your desk phone to ring briefly and display details of the calls that are forwarded.
How many rings for unanswered calls?
You can select the number of times the One Net app will ring before your unanswered calls are forwarded.
Watch how to set up call forwarding in the 