One Net app help

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Logging in and out

When you install the One Net app and log in for the first time, you must enter your username and password.

Note

Licence for the One Net app for desktop or tablet

If you want to use the One Net app for desktop or tablet, you need an additional licence. Ask your administrator to assign the correct licence to you.

After that, you can set the One Net app to start up the way you want:

  • Remember your password
  • Hide or show password characters on mobile devices
  • Log you in automatically when you start the app on your PC or Mac®
  • Start the One Net app automatically when you turn on your device
Note

Set login options on your PC or Mac

You can select Remember password or Sign in automatically on the login screen if you would like to use these features next time you start the One Net app.

Changing language before logging in

The default language of the One Net app is the language of your operating system. On PC and Mac, you can change this language before logging in.

To change language before logging in

  1. Select .
  2. From the drop-down list at the top, select General.
  3. From the Language list, select the required language.

Changing the automatic login option

You can change your automatic login options on PC and Mac.

Note

If you want to use automatic login, you must select Remember password first

  1. Select .
  2. From the drop-down list at the top, select General.
  3. Select or clear Sign in automatically.

Starting the One Net app automatically when you turn on your PC

Note

This feature is not available on Mac

If you want the One Net app to start automatically every time you turn on your PC:

  1. Select .
  2. Select the drop-down list at the top and select General.
  3. Select or clear Run this program when the system starts.

Logging out

Resetting your password and your username

If you forgot your password:

  1. Open One Net Manager.

    One Net Manager (link only works on PC or Mac®)

  2. Select Zugangsdaten vergessen?.
  3. Select Internet-Passwort vergessen.
  4. Enter your username, mobile phone number or customer number and the security code, and then select Weiter.

    You'll receive an email with the reset link.

  5. Select the reset link in the email to set your new password.

If that doesn't help, contact your administrator.

If you forgot your username:

  1. Open One Net Manager.

    One Net Manager (link only works on PC or Mac®)

  2. Select Zugangsdaten vergessen?.
  3. Select Benutzernamen vergessen.
  4. Select Mit meiner E-Mail-Adresse.
  5. Enter your email address and the security code, and then select Bestätigen.

    You'll receive an email with your username.

If that doesn't help, contact your administrator.

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