One Net app help

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Making calls

Making a call

You can start an audio or video call:

  • From your One Net app main window
  • From a chat window
  • From your communication history window

Before making a video call, make sure video calls are enabled for your device.

Learn how to enable video calls

You can only use video on calls with other One Net Business users. Video calls are not available on mobile phones.

Learn more about the requirements for video calls

Note

If you can't select a call icon

If you are unable to see the icon for the type of call you wish to make, this type of call may not be available to you or may not be supported by your device. Contact your administrator for more information.

Note

Simultaneous calls

With One Net, you can have as many simultaneous calls as many sessions are allowed simultaneously for your organisation.

Read more about session admission control capacity

Making a call from an application on PC and Mac®

Making emergency calls with the One Net app

Note

Don't use the One Net app for emergency calls.

By default, you can only use the One Net app for emergency calls when you're at your organisation's address. If you try to call an emergency number from another location, you will be connected with the dispatch centre closest to your organisation's location. Use your mobile phone's dial pad, your desk phone or another phone to make an emergency call.

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