Mid-call control
This feature is available only on Android and iOS.
When you're on a call using the One Net app, you can hold a call, transfer it to another user or turn it into a conference call using the mid-call control options displayed on the screen.
Activating mid-call control
To be able to use mid-call control, you must configure the service first. You can do it by adding a phone number in the One Net app call settings for One Net Mobility or One Net Anywhere.
To configure One Net Mobility settings
- Select
. - Select Settings.
- Select Calling > One Net Mobility.
To configure One Net Anywhere settings
- Select .
- Select Settings.
- Select Calling > One Net Anywhere.
To configure One Net Mobility settings
- Select .
- Select Settings.
- Select Calling > One Net Mobility.
To configure One Net Anywhere settings
- Select .
- Select Settings.
- Select Calling > One Net Anywhere.
Enabling mid-call control in call transfer settings
To be able to use mid-call control, make sure the Bei Rückgabe: Wenn besetzt, wartet Anrufer option for call transfers is inactive.
To deactivate Bei Rückgabe: Wenn besetzt, wartet Anrufer
- In One Net Manager, select Anrufdienste.
- In the Anruf weiterleiten row, select Bearbeiten.
- Make sure that the Bei Rückgabe: Wenn besetzt, wartet Anrufer option is not selected.
Read more about call transfer settings
If you can't use mid-call control after you've configured the required settings, contact the One Net Business team. Select Contact us from the bottom of this page.
Using mid-call control
When you're on a call, you can put it on hold, switch between an active and a held call or add more participants using options displayed on your screen.
It may take up to 8 seconds before the mid-call control screen appears.