One Net app help

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Mid-call control

When you're on a call using the One Net app, you can hold a call, transfer it to another user or turn it into a conference call using the mid-call control options displayed on the screen.

Note

Mid-call control is not available on Android™ tablet and iPad®.

Activating mid-call control

To be able to use mid-call control, you must configure the service first. You can do it by adding a phone number in the One Net app call settings for One Net Mobility.

Enabling mid-call control in call transfer settings

To be able to use mid-call control, make sure the Anklopfen aktivieren option for call transfers is inactive.

To deactivate Anklopfen aktivieren

  1. In One Net Manager, select Anrufdienste.
  2. In the Anruf weiterleiten row, select Bearbeiten.
  3. Make sure that the Anklopfen aktivieren option is not selected.

Read more about call transfer settings

Using mid-call control

When you're on a call, you can put it on hold, switch between an active and a held call or add more participants using options displayed on your screen.

Note

It may take up to 8 seconds before the mid-call control screen appears on your phone.

Learn how to transfer calls

Learn how to make conference calls

Learn how to switch between an active and a held call

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