One Net app help

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Mid-call control

Note

This feature is available only on Android and iOS.

When you're on a call using the One Net app, you can hold a call, transfer it to another user or turn it into a conference call using the mid-call control options displayed on the screen.

Activating mid-call control

To be able to use mid-call control, you must configure the service first. You can do it by adding a phone number in the One Net app call settings for One Net Mobility or One Net Anywhere.

Enabling mid-call control in call transfer settings

To be able to use mid-call control, make sure the Bei Rückgabe: Wenn besetzt, wartet Anrufer option for call transfers is inactive.

To deactivate Bei Rückgabe: Wenn besetzt, wartet Anrufer

  1. In One Net Manager, select Anrufdienste.
  2. In the Anruf weiterleiten row, select Bearbeiten.
  3. Make sure that the Bei Rückgabe: Wenn besetzt, wartet Anrufer option is not selected.

Read more about call transfer settings

Note

If you can't use mid-call control after you've configured the required settings, contact the One Net Business team. Select Contact us from the bottom of this page.

Using mid-call control

When you're on a call, you can put it on hold, switch between an active and a held call or add more participants using options displayed on your screen.

Note

It may take up to 8 seconds before the mid-call control screen appears.

Learn how to transfer calls

Learn how to make conference calls

Learn how to switch between an active and a held call

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