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Holding calls

Putting a call on hold

Call waiting

If you receive a call when you're already on a call, you will hear a tone to indicate that there is another call waiting. The new caller hears the normal ringing tone until the call is answered.

Read about call waiting

Switching between an active and a held call

Note

This feature is only available on iPhone® and Android™ phone.

If you have two calls: one active and one held, you can switch between them using the mid-call control screen. Switching between calls is also called swapping calls.

Read more about mid-call control

To switch between calls

  • On the mid-call control screen, select Swap.

    Your active call is put on hold. Your held call becomes active.

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