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Making calls
Making a call
You can start an audio or video call:
- From your One Net app main window
- From a chat window
- From your communication history window
Before making a video call, make sure video calls are enabled for your device.
Learn how to enable video calls
You can only use video on calls with other One Net Business users. Video calls are not available on mobile phones.
Learn more about the requirements for video calls
If you can't select a call icon
If you are unable to see the icon for the type of call you wish to make, this type of call may not be available to you or may not be supported by your device. Contact your administrator for more information.
Simultaneous calls
With One Net Business, you can have as many simultaneous calls as many sessions are allowed simultaneously for your organisation.
To call a person listed on your My Contacts list:
- Select
. - Right-click on the person that you want to call.
- To make an audio call, select Audio Call.
To make a video call, select Video Call.
To make an audio call from your desk phone, select Call from Other Device.
To call a person listed in your organisation's directory:
- Select .
- At the top, select the Search box.
- Type in the name of the person that you want to call.
- Right-click on the person that you want to call.
- To make an audio call, select Audio Call.
To make a video call, select Video Call.
To make an audio call from your desk phone, select Call from Other Device.
To call a person from outside your organisation's directory:
- Select
. - Enter the required number.
- To make an audio call, select
.To make a video call, select
.To make an audio call from your desk phone, select
.
- Select
. - Select
and the phone book you want to use. - Select the person you want to call.
- Select
or 
to start a voice or video call.
If the person is not in your organisation's phone book or your One Net contact list:
- Select
. - Enter the number.
- Select or to start a voice or video call.
- Select .
- Select and the phone book you want to use.
- Select the person you want to call.
- Select to start a call.
- Optionally, select call mode.
If the person is not in your organisation's phone book or your One Net contact list:
- Select .
- Enter the number.
- Select to start a call.
- Optionally, select call mode.
- Select .
- Select the phone book you want to use.
- Select the person you want to call.
- Select or to start a voice or video call.
If the person is not in your organisation's phone book or your One Net contact list:
- Select .
- Enter the number.
- Select or to start a voice or video call.
- Select .
- Open your list of phone books by selecting the top centre of the contacts window. Then select the phone book you want to use.
- Select the person you want to call.
- Select to start a call.
- Optionally, select call mode.
If the person is not in your organisation's phone book or your list of friends:
- Select .
- Enter the number.
- Select to start a call.
- Optionally, select call mode.
Making a call from an application on PC and Mac®
With the One Net app, you can make calls directly from any desktop application you are using, for example, your browser or text editor.
You can also configure the One Net app to enable making calls from applications with your desk phone.
To set up making calls from applications
- Select
. - Select the drop-down list at the top and select Outgoing Calls.
- Select Highlight to Call to enable the feature.
- From the drop-down list, select the keyboard shortcut combination you want to use for making calls from applications.
To make a call from an application
- Highlight the number.
- Use the keyboard shortcut combination defined in the Outgoing Calls settings.
To enable making calls from applications with a desk phone
- Select .
- Select Dialling Service.
- Select Call from Other Device.
Making emergency calls with the One Net app
Don't use the One Net app for emergency calls.
By default, you can only use the One Net app for emergency calls when you're at your organisation's address. If you try to call an emergency number from another location, you will be connected with the dispatch centre closest to your organisation's location. Use your mobile phone's dial pad, your desk phone or another phone to make an emergency call.
Can't find what you're looking for?
Your One Net Business administrator
Talk to the One Net Business administrator in your company. They understand your system best.
Contact us
Only for One Net Business administrators: contact us if you have any questions.