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Making calls
Making a voice or video call
Video is not available on mobile phones.
Video can only be used on calls with other One Net Business users.
Before making a video call
Make sure video calls are enabled for your device before you try to make a video call.
Learn how to enable video calls
Learn more about the requirements for video calls
Making a call
You can start a voice or video call from your One Net app main window, or from a chat window, or from your communication history window.
If you can't select a call icon
If you are unable to see the icon for the type of call you wish to make, this type of call may not be available to you or may not be supported by your device. Contact your administrator for more information.
- Select
to open your One Net contact list. - Select the person you want to call.
- Select
or 
or 
to start a call from your computer, desk phone or by video.
If the person is not in the phone book or your One Net contact list:
- Select
. - Enter the number.
- Select or or to start a call from your computer, desk phone or by video.
- Select .
- Select
and the phone book you want to use. - Select the person you want to call.
- Select or to start a voice or video call.
If the person is not in your organisation's phone book or your One Net contact list:
- Select
. - Enter the number.
- Select or to start a voice or video call.
- Select .
- Select and the phone book you want to use.
- Select the person you want to call.
- Select to start a call.
If the person is not in your organisation's phone book or your One Net contact list:
- Select .
- Enter the number.
- Select to start a call.
- Select .
- Select the phone book you want to use.
- Select the person you want to call.
- Select or to start a voice or video call.
If the person is not in your organisation's phone book or your One Net contact list:
- Select .
- Enter the number.
- Select or to start a voice or video call.
- Select .
- Open your list of phone books by selecting the top centre of the contacts window. Then select the phone book you want to use.
- Select the person you want to call.
- Select to start a call.
If the person is not in your organisation's phone book or your list of friends:
- Select .
- Enter the number.
- Select to start a call.
Making a group call
This feature is available only on Mac® and PC.
- Select .
- Right-click on the name of the group you want to call.
- Select Call, Click-to-Dial or Video call to start a call from your computer, desk phone or by video.
Making a call from an application
With the One Net app, you can also make calls directly from any desktop application you are using, for example, your browser or text editor.
To set up making calls from applications
- Select
. - Select the drop-down list at the top and select Outgoing calls.
- Select Highlight to call to enable the feature.
- From the drop-down list, select the keyboard shortcut combination you want to use for making calls from applications.
To make a call from an application
- Highlight the number.
- Use the keyboard shortcut combination defined in the Outgoing calls settings.
Making emergency calls with the One Net app
Don't use the One Net app for emergency calls.
By default, you can only use the One Net app for emergency calls when you're at your organisation's address. If you try to call an emergency number from another location, you will be connected with the dispatch centre closest to your organisation's location. Use your mobile phone's dial pad, your desk phone or another phone to make an emergency call.
Can't find what you're looking for?
Your One Net Business administrator
Talk to the One Net Business administrator in your company. They understand your system best.
Contact us
Only for One Net Business administrators: contact us if you have any questions.