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Making calls
Making a call
You can start an audio or video call:
- From your One Net app main window
- From a chat window
- From your communication history window
Video calls are available only on PC and Mac.
Learn more about the requirements for video calls
If you can't select a call icon
If you are unable to see the icon for the type of call you wish to make, this type of call may not be available to you or may not be supported by your device. Contact your administrator for more information.
Simultaneous calls
With One Net Business, you can have as many simultaneous calls as many sessions are allowed simultaneously for your organisation.
To call a person listed on your My Contacts list:
- Select
. - Right-click on the person that you want to call.
- To make an audio call, select Audio Call.
To make a video call, select Video Call.
To make an audio call from your desk phone, select Call from Other Device.
To call a person listed in your organisation's directory:
- Select .
- At the top, select the Search box.
- Type in the name of the person that you want to call.
- Right-click on the person that you want to call.
- To make an audio call, select Audio Call.
To make a video call, select Video Call.
To make an audio call from your desk phone, select Call from Other Device.
To call a person from outside your organisation's directory:
- Select
. - Enter the required number.
- To make an audio call, select
.To make a video call, select
.To make an audio call from your desk phone, select
.
- In the top-left corner, select
. - Select Favorites or Directory.
- Select the person that you want to call.
- Select Call.
- In the top-left corner, select .
- Select Favorites or Directory.
- Select the person that you want to call.
- Select Call.
Making a call to a number that appears in an application
This feature is available only on Mac® and PC.
With the One Net app, you can highlight a phone number in any desktop application, such as your browser or text editor, and press a keyboard shortcut to call the number.
You can also configure the One Net app to enable making calls from applications with your desk phone.
To set up making calls from applications
- Select
. - Select the drop-down list at the top and select Outgoing Calls.
- Select Highlight to Call to enable the feature.
- From the drop-down list, select the keyboard shortcut combination you want to use for making calls from applications.
To make a call from an application
- Highlight the number.
- Use the keyboard shortcut combination defined in the Outgoing Calls settings.
To enable making calls from applications with a desk phone
- Select .
- Select Dialling Service.
- Select Call from Other Device.
Making emergency calls with the One Net app
Don't use the One Net app for emergency calls.
By default, you can only use the One Net app for emergency calls when you're at your organisation's address. If you try to call an emergency number from another location, you will be connected with the dispatch centre closest to your organisation's location. Use your mobile phone's dial pad, your desk phone or another phone to make an emergency call.
Can't find what you're looking for?
Your One Net Business administrator
Talk to the One Net Business administrator in your company. They understand your system best.
Contact us
Only for One Net Business administrators: contact us if you have any questions.