One Net Business Help & Support

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Checking who is available

You can see who is logged in and available to chat or call from the flags on your One Net contact list.

When you see

the person...

has chosen not to share their availability with you, or

is a member of a hunt group, or

is not a One Net Business user, or

is not logged in, or

has changed their availability to offline

has not yet accepted or has rejected your friend request

is available to chat or call

is busy, or

is in a meeting, or

is on a call

is away from their desk

Showing friends who are logged in

You can filter your One Net contact list to show only the people who are logged in.

Read about filtering your One Net contact list

Checking availability of the contacts not on your friends list


This feature is available only on Mac® and PC.

You can check the availability status of your contacts that are not on your friends list. For example, if you want to call your contact but you're not sharing your availability with them, you can still check if they're available for a call.

To see the availability status of a contact not on your friends list

  1. Select .
  2. Search for the person you want to contact.

    The availability status of the contact is displayed under Contacts, next to the person’s name.

    Image showing contacts search feature


Availability is not updated automatically

The availability status of the contacts that aren't on your friends list is not automatically updated. To always see someone's availability, add them to your friends list.

Read about sharing availability

Can't find what you're looking for?

Your One Net Business administrator

Talk to the One Net Business administrator in your company. They understand your system best.


See this section to find answers to your questions and solutions to any issues.


Contact us

Only for One Net Business administrators: contact us if you have any questions.

Contact us

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