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Administration

One Net Business administration

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Call centre editions

What are editions?

Call centres come in two editions: the call centre basic edition and the call centre standard edition. Each edition has a different level of features included. Your organisation can have a mixture of editions, so that each person gets the edition they need for their role.

Overview of editions

The Call Centre Basic edition

  • Basic automatic call distribution
  • No access to the One Net Call Centre application

The Call Centre Standard edition

  • Functionality for small or simple call centres
  • Automatic call distribution with availability for calls
  • Access to the One Net Call Centre application for supervisors

Detailed features of call centre editions

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