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Call centre editions

What are editions?

Call centres come in two editions: the Call Centre Basic edition and the Call Centre Standard edition. Each edition has a different level of features included. Your organisation can have a mixture of editions, so that each person gets the edition they need for their role.

Overview of editions

The Call Centre Basic edition

Call Centre Basic is designed to support distribution of calls on a very simple level, for example, for a front-office employee. This edition is typically used as a queue for One Net Receptionist. Thanks to the on-hold music feature, you can play music or deliver informative messages to the callers. All incoming calls are automatically distributed to available agents.

Call Centre Basic is for agents only.

The Call Centre Standard edition

Call Centre Standard offers all the functionalities of Call Centre Basic and adds more advanced options. This edition offers flexible routing options to support common ways of distributing calls, for example, in call centres. Incoming calls are distributed automatically, based on the statuses of your agents.

With Call Centre Standard, supervisors can access One Net Call Centre to manage the agents.

Detailed features of call centre editions

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