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Welcome to One Net Call Centre help
One Net Call Centre is a web application that you access on your computer. It lets you receive calls to one or more central numbers, which are then automatically distributed to agents. As a supervisor, you can use One Net Call Centre to manage and support agents.
You can't use One Net Call Centre and One Net Receptionist at the same time.
If you're already logged in to one of those applications, you'll automatically be disconnected when you log in to the other.
See what One Net Call Centre can do for you
New to One Net Call Centre?
If this is your first time using One Net Call Centre, here are some articles to get you started.
- Learn what One Net Call Centre can do for you
- Accessing One Net Call Centre
- Getting started as a supervisor
Using One Net Call Centre
Here are some articles to help you start doing some of the basic tasks in One Net Call Centre.
- Managing your contacts list
- Chatting with instant messages
- Icons and abbreviations that appear in One Net Call Centre
Handling calls
Here are some articles to help you handle your calls easily in One Net Call Centre.
Supervising a call centre
Here are some articles to help you understand your role as a supervisor and your supervisor-specific tasks.
- See an overview of your role as a supervisor
- Learn how One Net Call Centre helps you manage your agents
- Read about quality control in One Net Call Centre
- Managing and redistributing calls in queues
- Helping and supporting your agents
How do I...?
Find out how to do some of the most common tasks:
- Set up One Net Call Centre
- Manage your contacts in One Net Call Centre
- Manage your calls in One Net Call Centre
- Download the One Net Business applications
Can't find what you're looking for?
Your One Net Business administrator
Talk to the One Net Business administrator in your company. They understand your system best.
Contact us
Only for One Net Business administrators: contact us if you have any questions.