Welcome to One Net Call Centre help

One Net Call Centre is a web application that you access on your computer. It lets you receive calls to one or more central numbers, which are then automatically distributed to agents. Supervisors manage and support agents.

You can't use One Net Call Centre and One Net Receptionist at the same time.

If you're already logged in to one of those applications, you'll automatically be disconnected when you log in to the other.

New to One Net Call Centre?

If this is your first time using One Net Call Centre, here are some articles to get you started.

• Learn what One Net Call Centre can do for you

• Open One Net Call Centre (Link only works on PC or Mac^®)

• Getting started as a supervisor

Using One Net Call Centre

Here are some articles to help you start doing some of the basic tasks in One Net Call Centre.

• See a list of icons and abbreviations that appear in One Net Call Centre
• Managing your contacts list
• Chatting with instant messages

Handling calls

Here are some articles to help you handle your calls easily in One Net Call Centre.

• Managing your calls in Call console
• Transferring calls to colleagues

Supervising a call centre

If you're a call centre supervisor, here are some articles to help you understand your role and your supervisor-specific tasks.

• See an overview of your role as a supervisor
• Learn how One Net Call Centre helps you manage your agents
• Read about quality control in One Net Call Centre
• Managing and redistributing calls in queues
• Helping and supporting your agents

Can't find what you're looking for?

Your One Net Business administrator

Talk to the One Net Business administrator in your company. They understand your system best.

FAQs

See this section to find answers to your questions and solutions to any issues.

FAQs

Contact us

Only for One Net Business administrators: contact us if you have any questions.

Contact us