One Net Business Help & Support

One Net Receptionist help

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Answering calls

Note

To make and receive calls, you must be logged in to the One Net app or your desk phone.

You can answer your own calls and calls for other users in your group. With certain desk phones you can enable the automatic answering service, or you can answer calls in the following ways.

To answer a call

  • In Call console, move the pointer over the call and select Ans.

Note: Double-clicking a call does not answer it.

To answer a call from a call notification

  • Click or tap anywhere in the notification.

To answer a call for a contact

  1. In Contacts, move the pointer over the contact with the incoming call.
  2. Select Ans.

To put a call on hold

  • In Call console, move the pointer over the call and click Hold.

To resume a held call

  • In Call console, move the pointer over the call and click Ans.

Note: Double-clicking a call does not take the call off hold.

Automatic answering

If you have a snom® or Polycom® phone, you can enable automatic answering so your calls are answered automatically.

To enable automatic answering

In Call console, select . The button changes to Auto answer is on to indicate that automatic answering is on. With automatic answering on, an incoming call is automatically answered by your phone.

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