One Net Business Help & Support

One Net Receptionist help

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Managing queues

If One Net Receptionist is integrated with One Net Call Centre and you are assigned to a call centre as an agent or supervisor, you can monitor call centre queues and manage call centre calls from One Net Receptionist.

Note

You can't use One Net Call Centre and One Net Receptionist at the same time.

If you're already logged in to one of those applications, you'll automatically be disconnected when you log in to the other.

Monitoring queues

You can choose to monitor specific call centre queues. A queue might be a department, for example, technical support or sales. A queue could also be a specific company, if your call centre handles calls for multiple companies.

You can monitor up to five One Net Call Centre queues, and view up to 50 calls per queue, in Queued calls.

To select queues to monitor

  1. From Queued calls, select configure settings icon > Edit monitored queues.
  2. Select or clear queues.

    You can select up to five queues to monitor.

  3. For each standard queue, set the total number of calls to display.
  4. For each advanced queue, set how many calls of each priority level to display.

    You can have a total of 50 calls for each queue, distributed across the priority levels.

Queue management tasks

Note

Advanced One Net Call Centre queues only

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FAQs

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