GermanyDeutschland - English
  • Country
  • Germany Deutschland Selected
  • South Africa South Africa
  • Ireland Ireland
  • UK UK
  • Language
  • Deutsch
  • English Selected
  • Language
  • English
  • Language
  • English
  • Language
  • English

One Net Business Help & Support

Device help

Share button
Share
Print button
Print

One Net Business mobile phones

Setting up your One Net Business mobile phone

To use a mobile phone with One Net Business, it must have a Vodafone SIM card. This could be an existing SIM card, or a SIM card that you purchased from One Net Business.

Your One Net Business representative needs to know your mobile phone number so that they can set up your phone for use with One Net Business. When your organisation first sets up One Net Business, this process happens in bulk. You can add individual numbers later too, for example, if you have a new starter. Just speak to your One Net Business representative.

Once your One Net Business representative has set up your mobile phone, it is connected to One Net Business with One Net Mobility.

Read about One Net Mobility

Compatible mobile phones

One Net Business works with Android™ and iPhone®.

See a list of compatible mobile phones

Things to do once your mobile is ready to use with One Net Business

Download the One Net app. The One Net app gives you access to your phone book, and you can manage the features of One Net Business easily, for example, setting call forwarding, pulling a call onto your mobile phone, or starting a conference call.

Read about downloading and installing the One Net app

Your two phone numbers

When you use a mobile phone with One Net Business, you get two numbers, your One Net Business number and your mobile number. Your One Net Business number looks like a fixed line number, but you can make and receive calls with it from any device.

Your One Net Business number is your default number, but in One Net Manager you can switch between using your One Net Business number and using your mobile number as the outgoing caller ID from your mobile.

Read about changing your caller ID

Making and receiving calls on your One Net Business phone

You can make and receive calls and texts as you would with any phone.

By default, you make and receive calls with your One Net Business number. You send and receive text messages with your mobile number. If someone sends a text message to your One Net Business number, it won't be delivered.

Using Feature Access Codes on your mobile phone

You can use Feature Access Codes (FACs) on your mobile phone just like you do on your other devices. FACs allow you to:

  • Perform call services from your phone, such as picking up a call and pulling a call from one phone to another
  • Activate or deactivate call services, such as do not disturb and call forwarding
  • Check whether some services are currently active

Read about FACs

Using your mobile phone

Your One Net Business phone book

You can see your organisation's phone book and all your One Net Business contacts in the One Net app. You can call your contacts from the app, or choose to place the call with your mobile phone.

Read about contacts in the One Net app

Call forwarding

Note

Call forwarding can switch off

When you set call forwarding from a mobile phone, it can sometimes switch off accidentally. This is less likely if you use the One Net app.

The best way to set call forwarding from your mobile phone is with the One Net app.

Read about call forwarding in the One Net app

Pulling a call onto your mobile phone

You can pull a call onto your mobile phone by dialling *11 from your mobile phone.

Read about pulling a call with the One Net app

Can't find what you're looking for?

Your One Net Business administrator

Talk to the One Net Business administrator in your company. They understand your system best.

FAQs

See this section to find answers to your questions and solutions to any issues.

FAQs

Contact us

Only for One Net Business administrators: contact us if you have any questions.

Contact us

Did you find this article useful?

Yes

No

Thanks for your feedback.

Share button
Share
Print button
Print