Vodafone One Net Business
What is One Net Call Centre?
One Net Call Centre is a web application that you access on your computer. It lets you receive calls to one or more central numbers, which are then automatically distributed to agents. As a supervisor, you can use One Net Call Centre to manage and support agents.
Explore One Net Call Centre
Automatically distributed calls
With One Net Call Centre your organisation can receive calls made to one or more central numbers. One Net Call Centre distributes these calls to agents according to your call distribution policy, and allows you to maximise agent productivity while delivering a positive customer experience.
Availability
One Net Call Centre includes availability information, so you can see if your agents are available for chats and free to receive automatically distributed calls.
Read more about availability in One Net Call Centre
Call handling features
One Net Call Centre includes call-handling features such as voicemail, queuing and on-hold music. You can transfer calls, make emergency calls and create conference calls.
Read more about handling calls in One Net Call Centre
Integration with One Net Business
One Net Call Centre is part of the Vodafone One Net Business Unified Communication service. It integrates with products and services such as auto-attendant, One Net Receptionist and the One Net app. You use One Net Manager to configure and maintain your settings.
Let's talk about One Net Business
Give us a call and find out what we can do to help your business reach its full potential.