One Net Business Help & Support

One Net Call Centre help

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Managing agents

In One Net Call Centre, supervisors can manage agents that are assigned to them.

The ways you can manage agents vary depending on your configuration.

Monitor your agents

You can see how your agents are working in Contacts and on the dashboard.

Read about monitoring the agents assigned to you >

Provide support and assistance

You can help your agents with problems and with their workload in several ways.

Read about providing support and assistance >

Manage your agents' calls

You can move calls and answer calls for your agents and directly from queues.

Read about managing agents' calls >

Change your agents' availability for automatically distributed calls

You can make an agent available or busy as needed.

Read about changing an agent's availability for calls >

Manage your agents' queue subscriptions

You can subscribe and unsubscribe agents to queues as needed.

Read about subscribing agents to queues >

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Your One Net Business administrator

Talk to the One Net Business administrator in your company. They understand your system best.


See this section to find answers to your questions and solutions to any issues.


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Only for One Net Business administrators: contact us if you have any questions.

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