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Creating reports in One Net Call Centre

In this article

Read an overview of reports
Creating a report
Report parameters

About reports

Reports show you how your agents and queues are performing. You can create a range of reports. If you create the same reports regularly, you can set defaults for some common report parameters.

Setting default parameters

Your administrator sets which report templates you can use.

You can create reports of historical data or report in real-time. You can also schedule reports to run regularly.

Creating reports

Report templates

Report templates give you a subset of report parameters, tailored to the type of report you are creating.

Report parameters

Note: the report parameters you see depend on the type of report template you select.

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