One Net Business Help & Support

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Transferring calls

You can transfer calls to agents and supervisors in several different ways with One Net Call Centre.

See a list of transfer types
Read about transferring calls

About transfer types

Transfer type

What happens

Unannounced transfer

You transfer the call to someone directly, without speaking to them.

Announced transfer

You call and speak to the person you wish to transfer the call to, and then transfer the call.

Conference transfer

You add someone to the call. Then you leave the conference call or put the conference call on hold.

Transfer to queue

You transfer the call to a queue in Queued calls.

Transferring calls

To transfer a call to a contact

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