One Net Business Help & Support

One Net Call Centre help

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Viewing calls in call console

Incoming and outgoing calls appear in Call console.

Call console buttons, boxes and actions

A blue box around an icon means that the feature is active.

Icon or option


Configure icon

View calls grouped by queue or in the default order.

Call history icon

View a list of missed, received and placed calls. You can call people back from Call history.

Set outgoing caller ID icon

Choose your caller ID for the next outgoing call.

trace call icon

Send a request to trace the last released call to your service provider.

Auto-answer icon

Answer calls automatically or manually.

Caution: If your administrator has set your whole One Net Call Centre to automatically answer calls, don't activate this feature. If you're not sure, ask your administrator.

call waiting icon

Activate or deactivate call waiting.

Waiting calls appear in Call console.

Enter a number

Enter a phone number that isn't in your contacts list.

Dial the number in Enter a number.


Choose a number to call again from a list.

Can't find what you're looking for?

Your One Net Business administrator

Talk to the One Net Business administrator in your company. They understand your system best.


See this section to find answers to your questions and solutions to any issues.


Contact us

Only for One Net Business administrators: contact us if you have any questions.

Contact us

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