One Net Business Help & Support

One Net Call Centre help

Share button
Share
Print button
Print

Forwarding and diverting calls

If you are busy or working remotely, you can answer calls on your mobile phone, forward your calls to another number or divert them to voicemail.

You can also use feature access codes to forward calls in all One Net Business applications and on all devices.

Read about using feature access codes to forward calls

To forward all calls

  1. Select Settings > Services > Forward all calls.
  2. Select Active.
  3. Enter a phone number. You can use digits and the - character. The phone number can begin with 0 or the + character, for example: +49 211-555-1111.

    Forwarding all calls to a specific number

  4. Select Ring splash if you want your desk phone to ring briefly and display details of the calls that are forwarded.

To divert all calls to voicemail

If you don't have voicemail configured, calls are just blocked.

Note

If you share your line with other users, activating Do Not Disturb blocks all incoming calls for those users too.

  1. Select Settings > Services > Do not disturb.
  2. Select Active.

    Do not disturb

  3. Select Ring splash if you want your desk phone to ring briefly and display details of the calls that are diverted to voicemail.

Can't find what you're looking for?

Your One Net Business administrator

Talk to the One Net Business administrator in your company. They understand your system best.

FAQs

See this section to find answers to your questions and solutions to any issues.

FAQs

Contact us

Only for One Net Business administrators: contact us if you have any questions.

Contact us

Did you find this article useful?

Yes

No

Thanks for your feedback.

Share button
Share
Print button
Print