One Net Business Help & Support

One Net Manager help for users

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Using voicemail

Your One Net Business voicemail records messages from callers if you're unavailable or already on a call.

With voicemail, you can:

  • Access your voicemail from all your One Net Business devices and from other phones, such as your home phone
  • Play personalised greetings to callers when you're busy or unavailable
  • Receive an email notification whenever a voicemail message is recorded for you
  • Let callers transfer to another number and/or leave a message
  • Send your voicemail messages to other people using distribution lists

Read about using voicemail  >

Accessing your voicemail

Every One Net Business user is assigned a passcode to access their voicemail. You can change your passcode to a number of your choice.

Users access a voicemail portal using one of the following options:

  • Calling the voicemail portal phone number or extension
  • Dialling the voicemail feature access code
  • Selecting the voicemail button on their desk phone

Read about your voicemail passcode and aliases >

Your voicemail options

You can activate or deactivate your voicemail service, and set up options such as when calls are sent to voicemail, how to access your messages and whether to receive an email notification when you have a message.

If you want to give callers the option of transferring to another number as well as, or instead of, leaving a message, you can provide the number to transfer to.

Read about your voicemail options >

Personal greetings

You can record personal greetings for when you're busy and unavailable that play when a caller is diverted to your voicemail.

Read about setting up personal greetings >

Setting up distribution lists for your voicemail messages

You can forward a voicemail message to a number of other people in your organisation using distribution lists. You can create up to 15 distribution lists.

Read about setting up distribution lists >

Can't find what you're looking for?

Your One Net Business administrator

Talk to the One Net Business administrator in your company. They understand your system best.


See this section to find answers to your questions and solutions to any issues.


Contact us

Only for One Net Business administrators: contact us if you have any questions.

Contact us

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